Best Electric Company in Dallas? Rates vs. Complaints
· Updated
There is no official “best” electric company in Dallas, but the state publishes the two things you need to judge one: prices and complaints. On October 20, 2026, Power to Choose listed 42 providers and 167 plans for Dallas (ZIP 75201). The cheapest simple 12-month fixed plans cost 12.0 to 12.4 cents per kWh — but the two cheapest come from providers in the state’s highest-complaint group. Among providers with the fewest complaints, simple fixed plans ran 12.4 to 16.1 cents. Whichever you choose, Oncor delivers the power and fixes outages.
Cheapest electricity rates in Dallas today
Simple 12-month fixed plans — the price at 500 and 2,000 kWh stays close to the 1,000 kWh price, so no usage-based bill credit. Cheapest plan per provider, cents per kWh, ZIP 75201, October 20, 2026:
| Provider (plan) | ¢/kWh at 1,000 | Complaints | Cancel fee |
|---|---|---|---|
| True Power (True Value 12) | 12.0 | ●○○○○ | $300 |
| AP Gas & Electric (TrueClassic 12) | 12.1 | ●○○○○ | $125 |
| Express Energy (Speedy 12) | 12.2 | ●●●○○ | $20/mo. |
| Veteran Energy (Basic 12) | 12.2 | ●●●○○ | $20/mo. |
| Rhythm (Digital Choice 12) | 12.3 | ●●●○○ | $20/mo. |
| Energy Texas (No Bull 12) | 12.3 | ●●●○○ | $20/mo. |
“$20/mo.” means $20 for each month left on the contract. The median 12-month fixed plan in Dallas was 13.2 cents. At 1,000 kWh a month, a 12-cent plan means about $120 for electricity, before taxes.
Dallas providers with the fewest complaints, and their prices
The PUCT’s scorecard sorts providers into five roughly equal groups by complaints per 1,000 customers; Power to Choose shows the score next to each plan. Five circles is the lowest complaint rate; four, lower than average. Cheapest simple 12-month fixed plan for each of them in Dallas:
| Provider (plan) | Complaints | ¢/kWh at 1,000 | Cancel fee |
|---|---|---|---|
| Gexa Energy (Eco Choice 12) | ●●●●○ | 12.4 | $150 |
| Ranchero Power (Smart & Fixed 12) | ●●●●○ | 12.9 | $179 |
| Southern Federal Power (Digital Saver Plus 12) | ●●●●○ | 13.1 | $99 |
| Spark Energy (Choose 12) | ●●●●● | 13.2 | $100 |
| Infuse Energy (Essential Infusion 12) | ●●●●● | 13.4 | $200 |
| Revolution Energy (Stars and Stripes 12) | ●●●●● | 13.4 | $200 |
| CleanSky Energy (Embrace Green 12) | ●●●●○ | 13.4 | $75 |
| BKV Energy (Daisy 12) | ●●●●● | 14.0 | $20/mo. |
| Champion Energy (Champ Saver-12) | ●●●●● | 14.3 | $150 |
| Good Charlie (GoodEnergy 12) | ●●●●● | 15.0 | $20/mo. |
| Reliant (Power On 12) | ●●●●○ | 15.1 | $150 |
| TriEagle Energy (Simple Savings 12) | ●●●●○ | 15.2 | $20/mo. |
| Direct Energy (Autopay Texas 12) | ●●●●○ | 16.1 | $150 |
CleanSky’s plan is a new-customer special. TXU Energy, Constellation and NEC Co-op Energy also score five circles, but on October 20 none had a simple 12-month fixed plan for Dallas: TXU’s only listing was a free-nights plan at 19.5 cents, Constellation’s simple plan was a 3-month one at 12.3, and NEC’s was variable at 16.8.
At 1,000 kWh a month, the gap between 12.4 and 16.1 cents is about $37 a month, or $444 a year.
Watch out for 6-cent plans
The top of the Dallas price list showed plans at 6.2 to 7.9 cents at 1,000 kWh. The same plans cost 18 to 20 cents at 500 kWh. They carry a bill credit — on AP Gas & Electric’s, $125 when usage is at least 1,000 kWh. Use 900 kWh in a mild month and you pay the high rate. We counted 9 plans on Power to Choose for Dallas whose 500 kWh price was at least 50% above the 1,000 kWh price. We explain the trap in cheapest electricity plans in Texas.
Short contracts and no-contract plans
- 3-month fixed plans were the cheapest simple plans of all, at 10.2 to 10.3 cents (Think Energy, SmartEnergy, Gexa, Frontier and others). After three months you have to shop again or roll onto another rate.
- Variable plans from Ranchero Power and Southern Federal Power cost 9.9 cents, with no contract. Power to Choose warns that variable rates can change month to month, especially during cold snaps, disasters or market spikes.
Free nights and free days in Dallas
Dallas had 7 time-of-use plans:
- Free days, 9 a.m. to 4 p.m.: Tara, Just Energy and Amigo, at an average of 10.3 cents, but each requires a $49.99 one-month bundle purchase to enroll.
- Free nights: TXU’s Free Nights & Cool Summer 12 averaged 19.5 cents; Chariot’s Bright Nights plans, 11.8 to 12.4 cents.
- Cheaper off-peak hours (10 p.m.–6 a.m.): Octopus Flex, 14.4 cents.
Those averages assume you use a set share of your power in the free hours. If you don’t shift your usage, you can end up paying more, Power to Choose warns.
Prepaid electricity in Dallas
Only two providers had prepaid plans for Dallas: Pronto Power (16.9 cents) and Payless Power (17.2 to 17.5 cents) — about 5 cents more than a simple fixed plan, and both are in the scorecard’s highest-complaint group. They don’t require a deposit, but they cut power when the balance runs out. More: no-deposit electricity in Texas.
How to pick a provider in Dallas
- Check your monthly kWh on past bills, including summer months.
- On Power to Choose, enter your ZIP and compare prices at your usage, not just 1,000 kWh.
- Check the complaint score next to each plan.
- Open the Electricity Facts Label (EFL) for the cancellation fee, minimum-usage charges and contract length.
- Sign up with the new provider — it handles the switch. You don’t need to call your old provider. The switch takes up to seven business days with no gap in service, and you have three business days to change your mind after ERCOT’s confirmation, per Power to Choose.
Some cities and co-ops in Texas were not required to open their market, so not every address around Dallas can choose a provider. Power to Choose shows plans only where you can.
Who to call in a Dallas power outage
Oncor, not your electricity provider. Oncor owns the poles, wires and meters in Dallas, so switching providers doesn’t change reliability. Report an outage at 888-313-4747, 24 hours a day; for service requests, 888-313-6862, per Oncor.
Will Venezuelan oil lower electricity bills in Texas?
With the new U.S.-Venezuela oil contracts, many expect energy in Texas to get cheaper. For electricity, the direct effect is small: the Texas grid (ERCOT) makes almost all its power from natural gas (43%), wind and solar (36%), coal and nuclear, per the EIA for January to September 2025; oil is barely used to generate electricity. Venezuelan crude does reach Texas Gulf Coast refineries, and through them gasoline, which hasn’t fallen yet either: will Venezuelan oil lower U.S. gas prices?. What lowers your bill today is picking the right plan.
What this page can’t tell you
- Tomorrow’s prices. These are from October 20, 2026; plans change daily.
- Which provider is right for you. That depends on your usage. This page doesn’t recommend any provider.
Houston’s numbers, provider by provider: best electric company in Houston.